Please be aware that if you buy a product over the Internet or through a catalogue from a dealer who is not on Roland UK's dealer locator list, you are not buying from a Roland UK Authorised dealer. Please be aware of internet scams where internet sellers are offering very low prices and ask for payment via Western Union. If you are in any doubt, contact Roland UK to see if the dealer is an Authorised Roland UK dealer. Certain dealers who have businesses outside the UK are using their websites to sell Roland instruments to customers in the UK. Customers who are considering the purchase of a Roland instrument from a company outside of the UK should be aware of the following:
Potential Safety and Fire Hazards
Roland instruments that are not manufactured for sale and use in the UK may have different electrical specifications and may require modification to operate using UK electrical current. The unauthorised modification of these instruments may constitute a safety hazard. In particular, the unauthorised modification of power supplies to conform to UK Electrical Specifications may constitute a fire hazard. Moreover, the unauthorised modification of electrical wiring may void your home insurance policy.
Non Safety Certification
All Roland instruments manufactured for use and sale in the UK have been tested and approved to comply with consumer safety standards established by various product safety organisations. Non-UK Roland instruments may not have this important safety certification.
Disputes Regarding Service, Warranty, Parts, and Returns
These instruments may not be covered by any Roland UK warranties. Also, Roland UK Authorised Service Centres may not perform modifications necessary for these units to operate in the UK and may not stock parts required to service them. Roland UK will therefore be unable to resolve disputes regarding service or warranty issues of products purchased from foreign dealers. You will have to contact the foreign dealer directly for sales, service, and warranty issues. In particular, Roland UK will not be responsible for product or equipment returns. You will have to contact the foreign dealer directly to make such arrangements.
Disputes Regarding Non-Delivery and/or Improper Operation
Any disputes arising from the non-delivery and/or improper operation of these instruments must be settled with the foreign dealer from whom the product was purchased. Roland cannot offer any assistance in negotiating any claims arising from these purchases.
Roland products that are manufactured for sale and use in the UK provide our UK customers with musical instruments that are of the highest quality, that meet and exceed rigorous product safety tests, and that are guaranteed by warranty to perform as indicated. Roland UK Authorised Dealers are carefully selected for their commitment to superior customer service, before and after the sale. Therefore Roland UK strongly recommends that customers buy Roland instruments from local Authorised Roland Dealers.